- Зарплата: грн.
- График работы: полный день
- Место работы: Винница, ЖИТОМИР, КИЕВ, Кропивницкий, Тернополь, Черкассы
- Компания: EPAM Systems
- Адрес компании: http://www.epam.com/
The successful candidate will have the following responsibilities:
1st/2nd Line application and business process support for the applications under TCG (Trading Components Group).
Proactive monitoring of applications to ensure maximum system uptime.
Diagnose / troubleshoot production issues and user queries.
Take ownership of issues through to resolution or escalation, as appropriate.
Escalate issues to Development Support if can’t be solved within the agreed SLA.
Liaise with Development teams on bugs, fixes or new features to be released.
Assist with User Acceptance Testing during systems rollout.
Building a procedure framework and enhancement of knowledge base.
Undertake projects as required, including, but not restricted to, the following areas:- capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation.
Bachelor's degree in Science or IT, with 2 to 4 years of experience in application support.
Strong communication skills in English; should be able to read, write and speak in English.
Self learner on the new technology and innovations.
Ability to multi-tasks and work in dynamic environment, interacting with many different teams.
Strong work ethic and ability to handle high pressure situations with minimum direction.