Support Analyst

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• Зарплата: грн.
• График работы: полный день
• Место работы: Винница, ЖИТОМИР, КИЕВ, Кропивницкий, Тернополь, Черкассы
• Компания: EPAM Systems
• Адрес компании: http://www.epam.com/

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Описание вакансии

Main Duties

The successful candidate will have the following responsibilities:
 1st/2nd Line application and business process support for the applications under TCG (Trading Components Group).
 Proactive monitoring of applications to ensure maximum system uptime.
 Diagnose / troubleshoot production issues and user queries.
 Take ownership of issues through to resolution or escalation, as appropriate.
 Escalate issues to Development Support if can’t be solved within the agreed SLA.
 Liaise with Development teams on bugs, fixes or new features to be released.
 Assist with User Acceptance Testing during systems rollout.
 Building a procedure framework and enhancement of knowledge base.
 Undertake projects as required, including, but not restricted to, the following areas:- capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation.

Experience Required
 Bachelor's degree in Science or IT, with 2 to 4 years of experience in application support.
Aptitude Required:
 Strong communication skills in English; should be able to read, write and speak in English.
 Self learner on the new technology and innovations.
 Ability to multi-tasks and work in dynamic environment, interacting with many different teams.
 Strong work ethic and ability to handle high pressure situations with minimum direction.
Готовы взять: Мужчину, Женщину