Журнал Работа
Работа в Украине и мире: вакансии и резюме.
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Журнал Работа » Вакансии » IT: Управление, проектирование
∙ Provide front line support to end users globally, managing ticket queues, support mailbox and hotline.
∙ Analysis and investigation / escalation of application issues and incidents
∙ Documentation of support processes for the global frontline support teams
∙ Technical review of change requests and subsequent execution
∙ Running of daily batches and infrastructure health checks / monitoring
∙ Providing run the bank perspective on project on boarding.
∙ Providing technical back up to the frontline support teams
∙ Assisting with support for DR / business continuity testing
Experience required:
• Experience working in an IT support focused role, managing production issues and changes and interacting with end users.
• Experience of front, back and middle office functions. Basic understanding of financial instruments used in Commodities trading, profit and loss and risk calculation.
Готовы взять: Мужчину, Женщину
Release Manager
- Зарплата: грн.
- График работы: полный день
- Место работы: Винница, ЖИТОМИР, КИЕВ, Кропивницкий, Тернополь, Черкассы
- Компания: EPAM Systems
- Адрес компании: http://www.epam.com/
Описание вакансии
Main duties and responsibilities:∙ Provide front line support to end users globally, managing ticket queues, support mailbox and hotline.
∙ Analysis and investigation / escalation of application issues and incidents
∙ Documentation of support processes for the global frontline support teams
∙ Technical review of change requests and subsequent execution
∙ Running of daily batches and infrastructure health checks / monitoring
∙ Providing run the bank perspective on project on boarding.
∙ Providing technical back up to the frontline support teams
∙ Assisting with support for DR / business continuity testing
Experience required:
• Experience working in an IT support focused role, managing production issues and changes and interacting with end users.
• Experience of front, back and middle office functions. Basic understanding of financial instruments used in Commodities trading, profit and loss and risk calculation.
Готовы взять: Мужчину, Женщину
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